Community Channels are dedicated spaces for structured, topic-based discussions within a specific community. They're designed to make group conversations more focused, interactive, and easier to follow.
Whether you're discussing ideas, collaborating on projects, or sharing important updates, Community Channels help keep everything organized and engaging.
🚀 How to Use Community Channels
Creating Channels
By default, only community admins can create new channels. Other users may be granted these permissions if assigned a special role by community admins.
Tap “+” and select Create channel option
Add appropriate channel name, description, and emoji
Set up the privacy setting for the channel making it public or private
Set up the default channel option according to the requirements and click the Create button
Note: Four default channels - #general, #random, #announcements, #introduction - will be automatically created while you set up a community. However, if you skip the process of setting up a community, no default channels will be created.
👤 Who Can Use Community Channels
Any member of a community can use Community Channels.
They’re built for community members, admins, moderators, and anyone interested in ongoing group discussions.
Finding Channels
Go to your Community page
Click on the Browse Channels tab on the left navigation bar
Browse the list and join any relevant channels
Creating or Replying in Thread
Type your message and send it. Click on the three dots beside your message and choose “Reply to thread” to start a new thread.
To reply to a message from another member in the thread, click on the three dots beside a chosen message and choose “Reply to thread”.
Mention others with @username
Share files or media, which will be collected in the Media tab in the channel sidebar
Pro tip: Use @everyone to notify every member in the channel.
Managing Notifications
On the web, simply click the three dots on the right side of the channel that appear when you hover over the channel name. There, you’ll find options for Mute notifications and Leave channel.
In the app, you can press and hold the channel name, and you’ll see options for Mute and Leave channel.
Mute channels you don’t want to be notified about
Leave a channel at any time if it’s no longer relevant
Admin & Moderator Tools
Create or delete channels: Admins and moderators can tap the “+” button to create new channels or use the three-dot menu next to a channel to delete it.
Pin important messages: Click the three dots beside a message and select “Pin message” to keep important info easy to find. You can pin up to 3 messages per channel.
Moderate content by removing messages: Use the three-dot menu next to any message and select “Remove message” to delete inappropriate content.
Remove members from specific channels: Tap the profile icons next to the channel name to open the member list, then use the three-dot menu beside a member’s name and select “Remove from channel.”
Organizing Channels with Categories
Categories help your community stay organized, especially when managing multiple discussions at once.
To create a new category:
By default, only community admins can create a new category. Other users may also be granted these permissions if assigned a special role by community admins.
Tap the “+” button
Select “Create Category”
Enter a name for the category and tap Create
To move or remove a channel from a category:
Tap the three dots next to the channel name
Select “Move to”
In the pop-up window, choose an existing category, remove the channel from a category, or create a new one
💡 Pro Tip: Use clear, topic-based names for your categories—like “Announcements,” “Ideas,” or “Project X”—to make it easier for members to find and join the right conversations quickly